Try to relax and go with the flow when assuming new duties. It is hard to be promoted and then work with the same people, and becoming the leader of the existing group. Give everyone some breathing room before even considering making any changes.
Find a Mentor
Many companies now have formal mentoring programs for new supervisors that will give resources to bounce ideas off someone who has been there before. Even if there is no formal program, find an experienced manager who can help through the next few months.
Keep in mind that one need not take every bit of advice from a mentor, but at least consider his opinion on situations brought to the table. As long as there is mutual trust, a mentor will provide an objective perspective.
Maintain the Status Quo - At First
A very common rookie mistake is to try to change everything that is wrong within the department in a very short time frame to try to look like a hero. Forget about it. Get everyone on board with the new arrangement in the first couple of months.
Meet with the crew and discuss the promotion. Ask for input and help in getting things in order and functioning at a higher level. If people feel their opinions are valued, they will be much more likely to support change efforts, both verbally and in actual fact.
Respect Everyone
Treat each person with the upmost respect and courtesy and never play favorites. This may be hard to do for a new manager, who was friends with people who will now report to him, but the awkwardness will wear off in due time.
Don't expect everyone to be happy for and helpful. Some may be openly resentful, and others may not be so up front about their feelings. Try to have an open and honest meeting of the minds with anyone who may have a problem with the new arrangement. Let them vent now and get it out in the open.
Read up on management techniques and philosophies. Team-based principles are the way of the business world and the need to develop a cohesive team is pivotal to success. Get outside help with team facilitation or coaching if needed and available.
The Bottom Line
Focus on the bottom line of making money and servicing the customers or clients as efficiently and effectively as possible. Just be certain that priorities are clearly delineated and communicated to the group. Have frequent meetings and keep everyone in the loop.
Treat people like adults with dignity and respect. Be fair and err on the part of over communicating at first. Trust and productivity are sure to follow.
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